Disputed Invoice Response

Dear {clientName},

Thank you for reaching out regarding invoice #{invoiceNumber} for {currency}{amount}. I take your concerns seriously and want to resolve this matter promptly.

I’ve reviewed our records for the {serviceDescription} completed on {completionDate}, and I’d like to address your concerns:

[Customize this section based on the specific dispute - examples below]

REGARDING THE SCOPE OF WORK: All deliverables outlined in our agreement dated [date] have been completed and delivered. I’ve attached the project timeline and delivery confirmations for your reference.

REGARDING THE AMOUNT: The invoiced amount of {currency}{amount} reflects the agreed-upon rate as specified in our contract/proposal dated [date].

To resolve this matter, I propose we:

1. Schedule a call to discuss your specific concerns in detail
2. Review the project deliverables together
3. Reach a mutually agreeable resolution

I’m committed to your satisfaction and maintaining our business relationship. Please contact me at {phone} to arrange a convenient time to discuss this further.

If I don’t hear from you by {responseDeadline}, I’ll assume the matter is resolved and the invoice stands as submitted.

I look forward to resolving this promptly.

Best regards, {yourName} {companyName}

Attachments:

• Original agreement/proposal
• Project deliverables summary
• Delivery confirmations