Privacy Policy

Last updated: March 10, 2025

Introduction

At popclaim, we place the utmost importance on protecting your privacy and personal data. This privacy policy explains what information we collect, how we use, share, and protect it when you use our website, mobile application, and services.

By using popclaim, you accept the practices described in this privacy policy. We encourage you to read it carefully to understand our practices regarding your personal data.

Who We Are

popclaim is a service that automates payment reminders to help businesses recover unpaid invoices faster. Our service is operated by:

Thinkbit SAS
60 rue François 1er 75008 Paris
France

Email: [email protected]

Information We Collect

Information You Provide to Us

Account information: When you create an account, we collect your name, email address, password, and, optionally, your phone number.
Profile information: You may choose to provide additional information such as your profile picture, profession, or industry.
User content: Invoices you import, client information, and your reminder preferences and settings.
Payment information: We collect the necessary payment information (securely processed by our payment providers).
Communications: When you contact us, we keep a record of this communication.

Information Collected Automatically

Device information: Device type, operating system, application version, language, time zone, and unique device identifiers.
Connection information: IP address, browser type, pages visited, time spent on these pages, access date and time.
Location information: Approximate location determined from your IP address.
Cookies and similar technologies: We use cookies and similar technologies to collect information about your activity. For more information, please see our Cookie Policy.

Information from Other Sources

Social networks: If you connect via a social network or share our content on these platforms, we may receive information from these services.
Partners: We may receive information about you from our business, technical, and integration partners.

How We Use Your Information

We use your information for the following purposes:

Provide, Improve, and Develop Our Services

Create and manage your account
Provide automated invoice reminder services
Personalize your experience
Develop new features and improve our reminder algorithms
Analyze the use of our services to optimize performance
Provide customer support and respond to your requests

Communicate with You

Send you confirmations, technical notifications, and updates
Inform you about new features, special offers, and events (if you have opted to receive these communications)
Request feedback on our services
Contact you about your account or transactions

Ensure Security and Compliance

Verify your identity and prevent fraudulent activities
Resolve disputes and enforce our terms of use
Protect our rights, property, or safety, as well as those of our users
Comply with legal and regulatory obligations

We do not sell your personal data. We may share your information in the following circumstances:

With Service Providers

We work with third-party service providers who help us operate, provide, improve, and develop our services. These providers have access to your information only to perform tasks on our behalf and are required not to disclose or use it for other purposes.

Categories of providers:

Cloud hosting and infrastructure services
Payment and billing services
Analytics and audience measurement services
Customer support services
Marketing and communication services

With Business Partners

With your consent, we may share certain information with business partners to offer you complementary products or services that may interest you.

As Part of a Business Transaction

If popclaim is involved in a merger, acquisition, asset sale, or insolvency proceeding, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal data.

For Legal Reasons

We may disclose your information if we believe in good faith that this disclosure is necessary to:

Comply with applicable law or respond to a legal process
Protect our rights, property, or safety, as well as those of our users or the public
Detect, prevent, or address fraud, security, or technical issues
Respond to a request from a government authority

We may share your information with third parties when you have given us your consent to do so.

Aggregated or Anonymized Information

We may share aggregated or anonymized information that cannot reasonably be used to identify you.

International Data Transfers

popclaim is based in France and your data is primarily processed in the European Union. However, some of our service providers may be located in other countries. When we transfer your data outside the European Economic Area (EEA), we ensure that it benefits from an adequate level of protection.

For more information on our practices regarding international data transfers, please see our GDPR Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data
Two-factor authentication for access to administrator accounts
Strict access controls for our staff
Regular security audits
Business continuity and disaster recovery plans

Although we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to provide our services and achieve the purposes described in this policy, unless a longer retention period is required or permitted by law.

The specific retention periods are as follows:

Account data: For the duration of your relationship with us and up to 3 years after your last activity
Invoice data: For the duration of your active service and up to 3 years after account closure
Client information: For the duration of your active service and up to 3 years after account closure
Billing data: 10 years in accordance with legal obligations
Communication data: 3 years after the end of our relationship

When we no longer need your personal data, we securely delete or anonymize it.

Your Rights and Choices

Depending on your place of residence, you may have certain rights regarding your personal data. These rights may include:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate data
Deletion: Request deletion of your data in certain circumstances
Restriction: Request limitation of the processing of your data
Portability: Receive your data in a structured format and transfer it to another controller
Objection: Object to the processing of your data in certain circumstances
Withdrawal of consent: Withdraw your consent at any time when processing is based on your consent

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

For more information about your rights under the GDPR, please see our GDPR Policy.

Communication Preferences

You can manage your communication preferences by:

Modifying notification settings in your account
Clicking the unsubscribe link in our emails
Contacting us directly at [email protected]

Children’s Privacy

Our services are not directed at individuals under 16 years of age, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Links to Other Sites

Our services may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated.

We encourage you to regularly review this policy to stay informed about how we protect your information. If we make significant changes, we will notify you by email or through a notification on our website or application.

Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us at:

Email: [email protected]
Postal address:
Thinkbit SAS
Privacy Department
60 rue François 1er 75008 Paris
France

Supervisory Authority

If you are located in the European Union and believe that we have not satisfactorily resolved your concern, you have the right to file a complaint with your local data protection authority.

In France, the competent authority is the Commission Nationale de l’Informatique et des Libertés (CNIL):
www.cnil.fr